This book covers a wide spectrum of IT cost and benefit solutions, ranging from business case accounting and user satisfaction studies right through to the business processes which need to be in place in order to ensure the effective measurement and management of IT costs and benefits. This book takes you through a basic understanding of the issues involved and onto the detail of how to perform the techniques required to measure and thus mange IT costs and benefits.
The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern. Top management have begun to insist that much more attention be paid to the economic aspects of information systems.
New to the third edition: The evolution of thinking in ICT costs and benefits; management instinct; the chapter on Identification and Treatment of ICT costs is replaced with a more thorough treatment of the subject; the chapter on Risk Analysis is expanded by 50% with new and latest thinking on the subject; new chapters on: ICT evaluation as a political act, and the evaluation of an outsourcing contract. Extensive revisions of the material through out bring the book up-to-date with the latest thinking and evaluation techniques complete with a number of suggested websites through out the book where more information about the subject may be found. Обо всём этом и не только в книге The Effective Measurement and Management of ICT Costs and Benefits (Dan Remenyi, Arthur Money, Frank Bannister) скачать The Effective Measurement and Management of ICT Costs and Benefits, Dan Remenyi, Arthur Money, Frank Bannister